In an ongoing effort to strengthen efficiencies and customer satisfaction, Davis-Standard’s Pawcatuck facility has recently become ISO 9001:2015 certified. The certification validates Davis-Standard’s processes across the board, internally and externally, and serves as a benchmark for the company’s commitment to operational quality and process improvement.
“ISO requires the implementation of a demonstrated quality management system, promoting a holistic approach to evaluating your operation,” says Mike Newhall, Davis-Standard’s vice president of operations. “It has driven corrective action where we’ve needed it, and has made every aspect of our business better. This encompasses everything from how we on-board employees and review customer specifications to our engineering and manufacturing practices. There is no stone left unturned, which results in an improved capacity to achieve customer expectations each and every time.”
At the core of ISO certification is the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements while also enhancing customer fulfillment through an effective quality management system. Because of this, Newhall noted that all issues are addressed at the source.
“The ISO process is invaluable in making every department better,” said Newhall. “It’s also just the beginning. It is a continuous improvement process to improve our performance in all areas of the business. Being ISO certified gives our employees and customers the assurance the system is accessed and approved on a regular basis. It is a sustainable approach that holds us accountable to what we promise with the Davis-Standard brand.”