Over the past year, Fenton Packaging Solutions has undergone a major digital transformation, backed by an investment of close to £250,000.
“The goal was simple: make the organisation faster, smarter, more accurate and future-proof,” said general manager Ryan Banks. “The shift to a modern cloud-based ERP has completely changed how the business operates.
“The investment includes the implementation of Access ERP, integration with Salesforce, the introduction of Asset Hub, and a full upgrade of warehouse operations through handheld scanning and real-time tracking. Together, these systems replace an ageing on-premise platform and manual, paper-based processes with a fully connected, cloud-based infrastructure.
“Perhaps the biggest gain is time back for the business itself,” Ryan added. “Teams now spend far less time moving paper and reconciling data – and far more time selling, planning, supporting customers and adding value.
“A salesperson can now sit with a customer and see live stock-levels, pricing, order history and even pick an order there and then – knowing it will be in the loading bay within hours, rather than a day later. Warehouse teams track every pallet, every movement, every scan. Customer service staff no longer chase information through emails or paper trails; everything they need is in one place and with AI streamlining admin, teams have hours each week returned to them to focus on what matters: customers.
“The business now understands its customers better than ever — who buys what, when, how and why. It can spot patterns, analyse markets, negotiate better with suppliers and reduce stockouts before they happen.”
A more efficient, future-ready partner
“The new infrastructure significantly reduces the administrative burden across the company, allowing teams to focus on serving customers rather than moving paperwork between systems,” said managing partner Sharon Dakin. “With live data replacing overnight updates and manual reporting, customers will receive quicker decisions, more accurate information and a service that is responsive to real-world conditions.
“Ultimately, this transformation gives our customers something incredibly valuable: time, accuracy and reliability. It allows us to be faster, better informed and more proactive – exactly what our customers need from a modern supply-chain partner.
“This investment positions Fenton Packaging Solutions for continued growth and establishes a scalable platform for further innovation over the coming years.
“We have also continued to invest in people. In September we were pleased to announce two new senior appointments, further strengthening our sales team and supporting our growth plans as a consultative packaging solutions provider. Mark Woods joined the company as business development manager, and Alex Breeze as internal sales & customer service manager.”
A great place to work
Fenton Packaging Solutions has achieved a Great Place to Work accreditation, scoring 87 per cent, with the success criteria being 65 per cent. The statement: “Overall, I consider Fenton Packaging a great place to work”, scored an impressive 94 per cent.
“To score over and above the success criteria is a testament to Fenton’s commitment in delivering a good working culture,” said internal sales & customer service manager Alex Breeze. “Having joined Fenton Packaging only three months ago, I’m absolutely delighted to see the business achieve the Great Place to Work accreditation, which is a powerful reflection of the energy, dedication and pride our people bring to work every single day.
“It is clear that our culture is built on genuine teamwork, respect and a shared commitment to doing things the right way. Even in a short time, I have seen first-hand how invested our teams are in supporting each other and driving the business forward. This achievement belongs to them, and it reinforces our ambition to continue building a workplace where everyone can thrive and feel proud of what we accomplish together.”
https://www.fentonpackaging.co.uk
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