Customers approve bi-layer film wrap

As part of its ongoing commitment to customer satisfaction and ISO9001:2008 Quality Management, Cherwell Laboratories conducts regular surveys to identify potential areas for improvement.

In the most recent survey completed by customers using Redipor Prepared Media products packaged in Cherwell’s new laminated flow wrap, overall customer satisfaction levels were high.

Designed for automated packaging, the bilayer film wrap minimises product handling and enhances product security as well as reducing the potential for failures from manual heat-sealing. All products are available in flexible quantities, packaging options and formulations.

The high clarity packaging ensures better visibility of plate condition and labelling through intact packaging, thereby maintaining sterility and shelf life. Excellence in customer service and products is at the core of Cherwell’s company values and the company always aims to work with customers to ensure they receive the best products to meet their specific needs. It is for this reason that Cherwell undertakes a customer survey every time there is a significant product change.

“While we are proud to achieve high satisfaction levels we will continue to further improve our products and service levels to ensure the on-going satisfaction of all our customers,” says sales manager Andrew Barrow. “Furthermore, since we offer bespoke solutions, if any of our standard products are not suitable we will work with customers to meet their exact requirements.”

Cherwell Laboratories

T: +44 (0)1869 355500